If you are in danger right now, call 112. This support channel does not handle emergencies: Silncy alerts your trusted contacts, but it does not replace the emergency services.
Contact
Write to us at [email protected]. We reply in Spanish, Catalan or English, usually within one or two working days.
If you are writing about a problem with the app, it helps if you tell us your phone model, the system version (Android or iOS) and what you were doing when it failed. You don’t need to send us your location or your contacts’ details.
Deleting your account
- From the app: go to your account and tap “Delete account”. We will ask you to sign in again and confirm the deletion. It is immediate and cannot be undone.
- If you no longer have the app: email [email protected] from your account’s email address asking us to delete it. We will do so within 30 days at most and confirm it to you.
When you delete your account we remove your email, phone number, name, password, sessions and links with your contacts. The history of closed alerts is kept anonymised for up to 180 days and then deleted. Details are in the privacy policy.
If something does not work
- The app does not detect the button: check that Bluetooth is on, that the app has “always” location permission (the system requires it to look for the button while the app is closed) and that the button has battery.
- My contacts do not receive alerts: they need the Silncy app installed, to be signed in and to have notifications turned on.
- I want to test it without worrying anyone: tell your contacts beforehand that you are going to run a test.
Privacy
What data we process and how to exercise your rights: privacy policy.